Returns & Exchanges

At 24kupi, we stand by the quality of our electronics and offer a 30-day return window for all unused items in their original packaging. We aim to ensure your complete satisfaction with every gadget and accessory purchased from our store.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the order history section to select the item you wish to return and submit a formal request.

• 2.
  Prepare the Package

  Securely pack the electronic device in its original box, ensuring all cables, manuals, and protective films are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Inspection and Refund

  Once our technical team verifies the condition of the device, your refund will be processed to your original payment method within 5-7 business days.